Private AI for medical-device companies.

Give staff time back between appointments

Identify the reason for a call, transcribe the conversation and detect missing administrative information without inventing clinical facts.

Inputs: Consented telephone audio, appointment availability, referral queues and approved practice information.

From observation to completed task

Route the request to the right desk, offer permitted appointment slots and prepare the follow-up in the practice system.

Build a source-linked quality-document review pack

The supporting records include approved design records, change requests and quality procedures.

Device specialists validate safety, quality and regulatory conclusions.

The systems involved

Telephony and scheduling connectors, caller disclosure, identity checks and separation of patient records.

SOS AI configures the local models and tool permissions for this workflow. Actions in business software follow the authority you approve; uncertain cases and actions outside those limits go to the responsible person.

What a useful result must get right

Measure abandoned calls, booking corrections and unresolved requests; clinical triage and treatment remain with clinicians.