Private AI for call centers & customer support.

Answer, understand and finish the permitted task

A caller needs a resolved request, not another transcript left in a queue.

KOVA can be configured to work with these inputs: consented live audio, approved knowledge, account context and service-system status.

What the AI looks for

Recognise intent, retrieve the relevant answer and maintain conversation context.

What happens next

Answer routine questions, create tickets or perform approved service actions, with a clear route to a person.

What SOS AI connects and configures

Telephony, speech recognition, voice synthesis and scoped application APIs.

KOVA runs the selected models locally. SOS AI combines the required model software, data connections and approved application tools around the job. Cameras, sensors, telephony and specialist applications are integrated where the workflow calls for them; they are not assumed to be present in every installation.

How to judge the result

Test accents, interruptions, mistaken actions and handoff quality; disclose the automated agent.