Private AI for technical support.

Resolve the permitted request during the conversation

Identify intent, retrieve the relevant answer and recognise when the task needs specialist help.

Inputs: Consented voice or chat requests, authorised account context and approved product knowledge.

From observation to completed task

Create tickets, answer status questions and perform approved account-service steps with a human handoff.

Prepare a source-linked response draft for a documented issue

The supporting records include approved help articles, product notes and authorised ticket summaries.

Engineers or agents verify instructions before sending.

The systems involved

Help-desk and application APIs, caller verification and local speech tools.

SOS AI configures the local models and tool permissions for this workflow. Actions in business software follow the authority you approve; uncertain cases and actions outside those limits go to the responsible person.

What a useful result must get right

Test incorrect actions and escalation failures; account changes obey explicit authority.