Private AI for credit & collections.

Resolve account questions with a clear record of the conversation

A disputed amount should not be lost in repeated calls and disconnected notes.

KOVA can be configured to work with these inputs: consented account calls, authorised balances, dispute records and approved service rules.

What the AI looks for

Identify the dispute, transcribe the account history and flag inconsistent amounts.

What happens next

Route a dispute case and prepare a staff-approved follow-up.

What SOS AI connects and configures

Account-system and telephone connections with identity checks and contact restrictions.

KOVA runs the selected models locally. SOS AI combines the required model software, data connections and approved application tools around the job. Cameras, sensors, telephony and specialist applications are integrated where the workflow calls for them; they are not assumed to be present in every installation.

How to judge the result

No coercive outreach or automated adverse decisions; verify balances and permitted communications.