Private AI for customer-support teams.

Resolve the permitted request during the conversation

Identify intent, retrieve the relevant answer and recognise when the task needs specialist help.

Inputs: Consented voice or chat requests, authorised account context and approved product knowledge.

From observation to completed task

Create tickets, answer status questions and perform approved account-service steps with a human handoff.

Prepare a reply draft using approved service knowledge

The supporting records include help articles, authorised account notes and response templates.

Agents verify the answer and approve sending.

The systems involved

Help-desk and application APIs, caller verification and local speech tools.

SOS AI configures the local models and tool permissions for this workflow. Actions in business software follow the authority you approve; uncertain cases and actions outside those limits go to the responsible person.

What a useful result must get right

Test incorrect actions and escalation failures; account changes obey explicit authority.