Private AI for internet service providers.

Trace the service problem through alarms and topology

Correlate alarm sequences and distinguish a shared infrastructure issue from individual customer symptoms.

Inputs: Authorised telemetry, topology, service tickets and configuration histories.

From observation to completed task

Create an incident with diagnostic context and propose approved investigation steps.

Prepare a client-service incident summary

The supporting records include approved incident records, support notes and operating procedures.

Engineers verify technical claims and customer boundaries.

The systems involved

Network monitoring and service-management interfaces with restricted tool access.

SOS AI configures the local models and tool permissions for this workflow. Actions in business software follow the authority you approve; uncertain cases and actions outside those limits go to the responsible person.

What a useful result must get right

Engineers approve configuration changes; test event correlation and failed-data handling.