Private AI for marketplace operators.

Connect customer service to fulfilment reality

Identify intent, detect fulfilment exceptions and forecast support demand.

Inputs: Authorised orders, inventory, return requests and consented support conversations.

From observation to completed task

Answer permitted status questions, prepare return requests and escalate exceptions with context.

Organise seller-support guidance from approved policies

The supporting records include approved seller procedures, service templates and policy updates.

Staff make enforcement and seller-account decisions.

The systems involved

Storefront, warehouse and help-desk connectors with account verification.

SOS AI configures the local models and tool permissions for this workflow. Actions in business software follow the authority you approve; uncertain cases and actions outside those limits go to the responsible person.

What a useful result must get right

Refunds and commitments follow approved limits; measure incorrect actions and repeat customer contacts.