Private AI for customer data & crm.

Make customer records useful without widening access

Stale fields and unrecorded follow-ups can leave the next conversation poorly prepared.

KOVA can be configured to work with these inputs: consented customer interactions, authorised CRM records and approved service events.

What the AI looks for

Summarise interactions, detect conflicting fields and identify outstanding commitments.

What happens next

Propose record updates and create follow-up tasks under the account team's rules.

What SOS AI connects and configures

CRM and voice integrations, consent controls and field-level permissions.

KOVA runs the selected models locally. SOS AI combines the required model software, data connections and approved application tools around the job. Cameras, sensors, telephony and specialist applications are integrated where the workflow calls for them; they are not assumed to be present in every installation.

How to judge the result

Staff verify updates and outreach rights; no sensitive profiling or invented customer intent.