Private AI for information technology.

Resolve routine requests without hiding important changes

Service desks spend time moving between tickets, inventories and internal runbooks.

KOVA can be configured to work with these inputs: support conversations, asset inventories, health metrics and approved procedures.

What the AI looks for

Classify incidents, identify related failures and suggest the next diagnostic step.

What happens next

Create tickets, gather permitted diagnostics and execute low-risk approved service tasks with a recorded result.

What SOS AI connects and configures

Service-management APIs, least-privilege tool accounts and rollback procedures.

KOVA runs the selected models locally. SOS AI combines the required model software, data connections and approved application tools around the job. Cameras, sensors, telephony and specialist applications are integrated where the workflow calls for them; they are not assumed to be present in every installation.

How to judge the result

Escalate uncertain diagnoses and approval-required changes; measure repeat incidents and failed automations.