Private AI for telecom operators.

Trace the service problem through alarms and topology

Correlate alarm sequences and distinguish a shared infrastructure issue from individual customer symptoms.

Inputs: Authorised telemetry, topology, service tickets and configuration histories.

From observation to completed task

Create an incident with diagnostic context and propose approved investigation steps.

Prepare a service-operations handover from approved records

The supporting records include approved runbooks, incident summaries and maintenance notices.

Operators verify live status and authorise changes.

The systems involved

Network monitoring and service-management interfaces with restricted tool access.

SOS AI configures the local models and tool permissions for this workflow. Actions in business software follow the authority you approve; uncertain cases and actions outside those limits go to the responsible person.

What a useful result must get right

Engineers approve configuration changes; test event correlation and failed-data handling.