Private AI for legal-aid organizations.

Keep service requests from falling between programmes

Identify the requested assistance, retrieve programme information and flag incomplete administrative items.

Inputs: Consented intake calls, approved service directories and authorised case-administration records.

From observation to completed task

Route requests and track follow-ups with the minimum necessary case information.

Draft intake-administration guidance from approved service policies

The supporting records include approved eligibility information, referral resources and intake templates.

Authorised staff determine eligibility and lawyers provide legal advice.

The systems involved

Case-system integration, safeguarding procedures and strict permissions.

SOS AI configures the local models and tool permissions for this workflow. Actions in business software follow the authority you approve; uncertain cases and actions outside those limits go to the responsible person.

What a useful result must get right

Staff decide eligibility and safeguarding actions; avoid automated vulnerability scoring.