Private AI for managed it services.

Resolve the ticket without mixing clients

Technicians need accurate context and tools that cannot cross a tenant boundary.

KOVA can be configured to work with these inputs: client-authorised tickets, inventories, monitoring events and runbooks.

What the AI looks for

Correlate incidents and select approved diagnostics for the affected client environment.

What happens next

Gather permitted evidence, create tasks and run approved low-risk fixes with rollback.

What SOS AI connects and configures

Tenant-isolated credentials, service-management APIs and controlled remote tooling.

KOVA runs the selected models locally. SOS AI combines the required model software, data connections and approved application tools around the job. Cameras, sensors, telephony and specialist applications are integrated where the workflow calls for them; they are not assumed to be present in every installation.

How to judge the result

Engineers approve risky changes; test tenant isolation and failed-action recovery.