Private AI for e-commerce.

Connect customer service to fulfilment reality

A helpful answer depends on the actual order state and available remedies.

KOVA can be configured to work with these inputs: authorised orders, inventory, return requests and consented support conversations.

What the AI looks for

Identify intent, detect fulfilment exceptions and forecast support demand.

What happens next

Answer permitted status questions, prepare return requests and escalate exceptions with context.

What SOS AI connects and configures

Storefront, warehouse and help-desk connectors with account verification.

KOVA runs the selected models locally. SOS AI combines the required model software, data connections and approved application tools around the job. Cameras, sensors, telephony and specialist applications are integrated where the workflow calls for them; they are not assumed to be present in every installation.

How to judge the result

Refunds and commitments follow approved limits; measure incorrect actions and repeat customer contacts.